Privacy Policy

1. Introduction

SPARK LMS ("Softosist", "we", "us", or "our") operates the SPARK LMS mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App available on the Google Play Store.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

a) Account Information

When you create an account, we collect:

• Full name
• Email address
• Phone number (optional)
• Profile picture (optional)
• Password (encrypted)
• Educational institution/organization

b) Learning Data

• Course enrollments and progress
• Quiz and test responses
• Lesson completion status
• Time spent on courses
• Assignment submissions
• Comments and forum discussions

c) Device Information

• Device model and OS version
• App version
• IP address
• Device identifiers (Android Advertising ID)
• Unique device tokens

d) Usage Analytics

• Pages/screens visited
• Features used
• Error logs and crash reports
• Interaction patterns
• Timestamps and duration of sessions

e) Communications

We collect messages you send through in-app support, chat, or notifications.

3. How We Use Your Information

• Service Delivery: To provide, maintain, and improve the App and its features
• Personalization: To personalize your learning experience and content recommendations
• Communication: To send notifications, updates, and respond to your inquiries
• Analytics: To understand user behavior and optimize App performance
• Security: To detect, prevent, and address fraud and security issues
• Compliance: To comply with legal obligations and enforce our terms
• Marketing: To send promotional emails (with your consent)

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share data with:

• Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, and support
• Educational Institutions: If you're enrolled through an organization, we share relevant progress and performance data with your institution
• Legal Requirements: When required by law or court order
• Business Transfers: In the event of a merger, acquisition, or bankruptcy

5. Third-Party Services

Our App integrates with third-party services:

• Google Analytics: Collects usage data (view their privacy policy at policies.google.com)
• YouTube Data API v3: For live streaming and broadcasts (Only account owner has the access to youtube data api)
• Payment Processors: Cashfree for course purchases

These services have their own privacy policies. We encourage you to review them.

6. Data Retention

We retain your data for as long as necessary to provide the service and comply with legal obligations. You can request deletion of your account, which will remove personal data within 30 days, except where required by law to retain.

7. Data Security

We employ industry-standard security measures including:

• End-to-end encryption for sensitive data
• HTTPS/TLS for data in transit
• Secure password hashing
• Regular security audits and penetration testing
• Two-factor authentication (available)

However, no method of transmission is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect personal data from children under 13. If we become aware that a child has provided us with personal data, we will delete such information and terminate the child's account. Parents/guardians who believe their child has shared data may contact us immediately at support@softosist.com.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Export your data in a structured format
• Opt-out: Unsubscribe from marketing emails and disable analytics
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at support@softosist.com.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). For more information and to exercise your rights, visit our dedicated CCPA page or contact us at support@softosist.com.

11. GDPR Compliance (EU/UK)

If you are located in the EU or UK, your data is protected under the General Data Protection Regulation (GDPR). Our legal basis for processing includes consent, performance of contract, and legitimate business interests. You have the rights listed in Section 9 above.

12. Cookies and Tracking Technologies

Our App uses cookies and similar tracking technologies to enhance user experience, remember preferences, and analyze usage. You can manage cookie preferences in your account settings or device settings.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice in the App. Your continued use of the App after changes indicates your acceptance of the updated policy.